vCloud Group Customer Commitment

WHO ARE WE, WHAT MAKES US DIFFERENT?

vCloud Group is more than just different strands within the cloud computing domain. We believe that the cloud concept can be adapted to all areas of business with the correct use of technology. Cloud computing goes beyond putting your data or server in the cloud.

Whether it’s a computer network, home theatre, software development, a security systems or hosting services, vCloud Group brings the cloud concept to every aspect utilised by companies today.

One thing that makes vCloud Group different from the rest, is we own and operate our very own datacentre based in Melbourne, Australia. We do not resell other company’s solutions…. we are the solution. Full with our own backend network, exchange services, PBX datacentre, allowing us to provide same pricing, same functionality but giving you instant support with no waiting on hold.

THE MOST IMPORTANT BIT?

REMOVE ALL HAND BALLING.

The last thing we want to see is the constant hand balling from other service providers. This causes downtime, lost of productivity for your company and is a headache for ours.

Therefore here at vCloud Group, whether it is a phone system, wifi, printer or firewall solutions, NBN and 4G internet services and/or anything cloud computing, we are your one stop provider… with no hand balling involved.

Contact us today, we deal with everything cloud computing, keep everything under one company, no departments to deal with, nor waiting for another technical support team to answer too.

We make dealing with your IT solutions simple. You will just be dealing with ourselves and anyone we partner with is a direct, not an indirect partner. This means when you liaise with them,  you are still dealing with vCloud Group.

Technical IT Support

WANT TO SEE WHAT OUR CUSTOMERS SAY ABOUT US?

Click here for their testimonials

HERE ARE 12 REASONS TO BE PART OF THE VCLOUD GROUP REVOLUTION.

FIXED IN 5 MINUTES OR LESS, THEN IT'S FREE

It’s simple, if we can fix your issue in under 5 minutes, it’s totally free. Don’t waste time trying to get remote access, when the problem can be fixed.

ALWAYS BE CONTACTABLE ANYWHERE/ANYTIME

Between Email, SMS, Cloud Phone, Mobile, Facebook, Twitter, LinkedIn; we really are totally contactable anywhere and anytime.

CLOUD COMPUTING FOCUSED

We are about everything cloud computing. The number one integrated cloud platform for all your systems and process requirements.

BE AT THE FOREFRONT OF TECHNOLOGY

Being at the forefront of technology means we always know when new technology arrives. We don’t like surprises that we don’t know something.

24/7 SUPPORT TEAM AUSTRALIAN BASED

Log a ticket via our Support Portal, send a SMS, Email, or simply pick up the phone. We are always accessible; we don’t like giving excuses.

WE SPEAK I.T. IN YOUR LANGUAGE

We try to keep our discussions very simple. We understand not everyone gets the cloud, this is why we simplify our proposal and all communication.

ANSWER ALL QUESTIONS HONESTLY

We answer all questions honestly even when we are at fault. We believe honesty is important in any sort of business relationship.

FOLLOW UP ON EVERYTHING WE DO

We don’t just do the work, we check that it’s done and done right. You won’t get charged a second time for work that wasn’t fixed the first time.

NO HAND BALLING BETWEEN SERVICE PROVIDERS

Completely vCloud Group means no hand balling. Everything is under the same roof, dealing directly with us to fix all your I.T needs.

2018 CLOUD NETWORK SYSTEM UP-TIME

With our SD-WAN Multi-Site Network solution we have been able to provide our customers with a staggering 99.7% uptime in 2018.

INCLUSIVE PRICING FOR ANY BUSINESS

We level the playing field with pricing to suit businesses of all sizes. On top of this the more services you have with us, the more discounts we provide.

OWN AUSTRALIAN BASED DATA CENTRE

Utilising our own data centre means we are the total solution. No reselling, no waiting on hold, just same pricing, same functionality and instant support.

HAVE A LOOK AT OUR RANGE OF CLOUD COMPUTING SERVICES